1.  Please note we are unable to care for animals that are aggressive or are known biters due to insurance liability.  Please contact your veterinarian for information on alternate accomodations.

2.  Visits are guaranteed therefore payment is guaranteed.
Note: If you leave late or return early, the full price of the contract is due.  If a contract is cancelled, payment is still due in full.  Please refer to your contract.

3.  All payments are due in advance.  You may leave payment to be collected on the first visit.  If you mail your payment please allow 5-7 days for mail delivery, we must have the payment prior to departure.  If you fail to leave a payment or if payment arrives late via mail, then a late fee will be assessed.   Note: The late fee is assessed at 15% of the total contract.

4.  If you fail to leave adequate supplies, then we will purchase necessary supplies.
Note: You should have enough food, medicine, cat litter, treats, etc. to last the contracted dates.  The customer is responsible for the cost of the supplies plus the $20 pet supply pick-up fee.  Refer to price list above and contract.

5.  A Pet's Paradise reserves the right to choose an alternate veterinarian in case of an emergency.
Note:  After attempt(s) to contact the veterinarian provided, we reserve the right to have the animal treated by an alternate veterinarian.  The customer is responsible for all veterinary bills including medication costs.  The cost for pet taxi will also apply.
 
6.  Visits for pets requiring special assistance are $25.00 per visit
-Example: Seniors with limited mobility.

7.  A 'Holiday Charge' of $8.50 will be added for the following days: Thanksgiving Eve, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.

8.  A Pet's Paradise invoices visiting animals at $10.00 per day per animal.